Job description

Project description

Overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management and Service Catalog/Service Request

Responsibilities

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Can break down the requirements, develop and demo the dashboards and reports to end user/clients Work with clients/ end users to understand their tasks and work on them within the SLA. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade. Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow. Create and maintain system design and operations documentation. Strength in building and maintaining the client relationship. Strong ability to prioritize a multitude of client requests and requirements. Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements.

Skills

Must have

Develop/administer/customize various modules within ServiceNow. Experienced in working on standalone and multidomain instances. Facilitate Change Advisory Board meetings. Support end-user assistance requests. Process Incident and routine work request (RITM) tickets assigned to department.

Location - pune,mumbai,chennai,Bengaluru

Role: Back End Developer

Industry Type: Legal

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development