About the job

Duties And Responsibilities

• Raising Service Call logs on daily basis and closing the same after completion in SAP
• Follow up of Service payments
• Maintaining records of Assets/Tools issued to Service Engineers
• Raising IBL based on services provided as per Service Report
• Data update of Active Population data of Trucks (IB), Skill Set record, Attendance records of Service Engineers, Checking of Travel Expense & Contact data related Key Account Customers
• Coordinate with HQ department to ensure Customer commitment as per contract like: Warranty Parts, Parts Delivery, Invoice Submission, Tools & Project delivery etc
• Preparing & sending AMC offers, maintaining records with updated data to fulfill audit requirements, identifying Trucks for AMC after completion of Warranty period in assistance with Regional / Area Manager Service Engineer and also from population list
• Service Contracts update in SAP, new contracts addition with all relevant data