Job description

First line of support to answer customer inquiries and issues

Ensure our applications are running smoothly for multiple jurisdictions and sites

Ensure data transfer processes are running as expected

Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines.

Interact with internal and external teams on a regular basis

Proactively design and implement best practices for systems support and performance

Position will have tasks to perform outside of business hours on nights and weekends

Provide lottery software application operation and support for customers

Track and ensure the continuity of issue resolution and other tasks

Handle, register, follow up and resolve incoming service request and incidents

Monitor lottery system components and events

Constant communication and support to other involved resolver units and partners

Participate in calls in case of outage

Create reports

Required Skills:

Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL)

Ability to manage a production platform

Can work solo or in small teams with minimal guidance

Windows server and Active Directory experience

Has a flexible and dynamic skill set and can work on various facets of a project

Basic release management

Experience of operation and support of complex IT applications and systems

Basic knowledge of Linux and Windows systems

Previous experience in working according to ITIL based processes and functions

Desired:

SSIS

Monitoring Tool Experience (Zabbix/Nagios)

VMWare or VSphere

Outsystems

Java Web App Servers (Wildfly or JBoss)

Education

Bachelors degree in related field.